Between approximately 14:00 UTC Thursday 8th Feb and 15:00 UTC Tuesday 13th Feb, we had an issue processing a subset of Signing requests that caused some content to no longer be visible in Nitro Cloud.
This issue was isolated PDF documents with Form elements that were processed by 30% of our engines. The content of these form elements was not visible in Nitro Cloud but still in the PDF and visible if downloaded.
Any document affected by this issue will need to be reprocessed. If you require any more information please visit our support page https://www.gonitro.com/support.