Investigating Issue

Incident Report for Nitro Sign

Resolved

The investigation is complete and service is fully available.

Posted Nov 06, 2022 - 19:09 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 06, 2022 - 18:07 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2022 - 18:05 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2022 - 17:52 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2022 - 17:51 PST

Update

We are experiencing an issue with document upload. Document upload will appear to time out but the upload will succeed.

The issue has been identified and we are awaiting a fix.

Posted Nov 06, 2022 - 17:44 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2022 - 17:40 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2022 - 17:32 PST

Investigating

We are investigating a possible service disruption with Nitro Sign. Stay tuned for further updates.

Posted Nov 06, 2022 - 16:13 PST

This incident affected: Nitro Sign Document Processing, Nitro Sign Notification Delivery, and Document Upload.